The Service Operation (SO) module is an ITIL® Service Lifecycle work stream certification that concentrates on the synchronization and execution of the tasks required to continuously manage the services, products, and resources that are associated with the service strategy. The main focus of this module is on the doctrines, procedures, and operational approaches that allow organizations and team members to effectively manage their services and products. These behaviors and processes can also enhance the effectiveness of overall IT service management.

    By developing a comprehensive understanding of the service operation, attendees can master the best practices that organizations employ to efficiently maintain the services and products they develop and use the available resources to their full capacity.


    Our ITIL exams are accredited by Axelos (Global Best Practice Solutions)

    AXELOS is responsible for developing, enhancing and promoting a number of best practice frameworks and methodologies used globally by professionals working primarily in IT service management, project, programme and portfolio management and cyber resilience.