ITIL Continual Improvement service (CSI)


The Continual Service Improvement (CSI) module provides attendees with a solid grounding in the process by which services and products can be delivered according to the strategy, design, transition, and operation phases of the IT Service Lifecycle. This course also provides students with an overview of the techniques and tools that can be employed to support continual service improvement activities and to evaluate the associated risks and critical success aspects.

Course attendees also develop an understanding of management-level concepts and a working knowledge of the activities that support continual service improvement (CSI); however, the course does not include precise information about every one of the supporting processes.

This module is designed to help organizations meet and adapt to the evolving requirements of end users while also enhancing project efficiencies and ROI.


Our ITIL exams are accredited by Axelos (Global Best Practice Solutions)

AXELOS is responsible for developing, enhancing and promoting a number of best practice frameworks and methodologies used globally by professionals working primarily in IT service management, project, programme and portfolio management and cyber resilience.


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